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Terms conditions & privacy policy

Terms and conditions


When a piece is completed the ClayArt staff will give an estimated date when we expect the piece to be glazed and fired ready for your collection. This is normally 7 working days after the piece has been finalised. It will normally be available after 11am on the date in question. If there is any delay our staff will endeavour to call you in advance.
The estimated date is not a guarantee of the final completion date. The nature of the product and the firing process means that a degree of flexibility may sometimes be required. For this reason we recommend that any items required for a specific day are painted at least two weeks in advance.
Glazed and fired pottery will be held for six months from the date of first painting.
ClayArt cannot take responsibility for how items are handled or used once they have been collected. Pottery is fragile and will chip or break if misused.
ClayArt can advise on the use of items in ovens, dishwashers, microwave ovens and outdoors.


Courier and Postage

We are happy to send completed pottery by post or courier on request, The cost of this is available from or staff and will depend upon the size of your chosen product.
If an item has not been received within two weeks it is important to get in touch with us immediately so that we can contact the courier company within their normal terms.
We recommend providing a telephone number and e-mail address so that the package can be easily tracked. We are happy to supply the courier company's tracking details.
ClayArt's liability ends when the parcel has been delivered intact according to the courier company's tracking procedure. Damaged items should be notified within 24 hours of delivery and no later than 26 days from the date of dispatch so that the courier company can be contacted within their terms.


Bookings are not normally necessary at the studio. We do however recommend booking for groups of five or more so that appropriate tables can be reserved for you. Bookings are also recommended for First Impressions Clay Imprints and Plaster Outprints.
For bookings outside normal opening hours and for parties a deposit will be required. For a birthday party this is 50% of the expected painting cost. For other parties and group bookings there is a set deposit of £50. This deposit is refundable against the cost on the day - other than the following;

  • Cancellation more than 14 days in advance – full deposit refund.

  • Cancellation within 7 days – no deposit refund.

Commissions and First Impressions

Full payment is due at the time of briefing. A commission will not be started until full payment has been received. An expected completion date will be given. Our staff will call once the piece has been finalised.
As these are bespoke pieces they cannot be changed once work has commenced. ClayArt staff will not make any alterations to the original signed-off brief, unless specified beforehand.
The expected completion date is an estimate due to the nature of the process. This is usually at least one week before the actual due date to enable any corrections to be made and to allow for any kiln firing problems. For this reason we recommend that items that have a specific due date are briefed well in advance.
Commissions will not normally be accepted with a deadline of less than two weeks.
Commissions that do not have a deadline date will be completed in date order in which they were briefed.
First Impressions Clay Imprints usually take 7 - 8 weeks from when the imprint was made. Plaster outprints usually take 3-4 weeks from when the print was made. The actual time required can vary for a number of reasons due to the nature of the processes used. Our staff will call when an item is complete and ready for collection.

ClayArt promotions and offers

One offer only can be redeemed per customer, this includes Vouchers, discount codes or any other promotions run by us. Valid for 12 months from commission date. Notify a member of staff on arrival of your promotion offer. By accepting an offer you agree to be bound by our terms and conditions. 


Privacy Policy

Clayart is GDPR Compliant

This privacy notice discloses the privacy practices for ClayArt.  This privacy notice applies solely to information collected by this web site.  It will notify you of the following;

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

  • What choices are available to you regarding the use of your data.  

  • The security procedures in place to protect the misuse of your information.

  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information

You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.


We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a 'closed lock' icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

ClayArt reserves the right to amend our Terms & Conditions or privacy policy from time to time subject to business needs.

Last updated: January 2024

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